Dispatching is where a plumbing business either runs smoothly or quietly bleeds money. Send the wrong technician across town, miss an emergency call because nobody knew who was free, or double-book a crew, and you lose both revenue and reputation in a single afternoon. A dispatcher working from a whiteboard and a group chat can only hold so much at once. Once you're running more than a couple of trucks, that method reaches its ceiling. The right plumbing field service softwar
